💬 Active Conversations
12 online
AS
Amara Seck
BSc Computer Science · Year 2
✓ Low risk
🔍 Learner Context
Engagement Risk
Low28%
Recent Activity
📅 Last login: Today, 09:14
📝 Assignments: 3 / 4 submitted
📚 Course access: High
🎯 Avg score: 67%
Support History
Extension request — granted (Oct)
Grading query — resolved (Sep)
Welcome message — acknowledged
Beacon Flags
✓ On track
Deadline in 5 days
Guardrails Active
🛡️ Academic integrity
💚 Wellbeing escalation
🔒 GDPR data minimisation
342
Active Learners (Cohort)
↑ +14 enrolled this week
47
At-Risk Flagged
↑ +6 since last week
8
Needs Human Contact
↑ +2 new today
189
Resolved This Month
↑ 71% self-serve rate
⚠️ Learner Risk Register — BSc Computer Science Y2
| Learner | Risk Score | Last Login | Engagement (7d) | Trigger | Beacon Status | Actions |
|---|
🔔 Today's Alerts3 urgent
Marcus Webb — wellbeing concern flagged
Beacon detected distress language in session at 08:42. Routed to student support team. Awaiting confirmation of outreach.
5 learners have not submitted Assignment 3
Deadline in 48 hours. Beacon has sent automated reminders. 2 have opened the nudge message.
High query volume: data structures module
47 learner queries this week on assessment criteria for CW2. Beacon suggests a clarification announcement.
📋 Pending Interventions
📥 Support Queue
5 awaiting response
✉️ Suggested Response — Select a message
Beacon AI Draft
Select a message from the queue to see Beacon's suggested response.
🔄 Extension Triage — Automated Steps
3 in progress
Beacon automatically gathers required information for extension requests before routing to a case worker.
1
Identify request & gather learner context
Student ID, module, assignment, current status
✓ Done
2
Confirm supporting evidence
Request evidence upload if required (medical, personal)
✓ Done
3
Validate against extension policy
Check eligibility window, prior requests, deadlines
In progress
4
Create structured case ticket
Route to registry / academic support team with full context
Pending
5
Notify learner of outcome
Automated confirmation with human decision
Pending
94%
Queries Resolved by Beacon
↑ Up from 87% last month
2.4m
Avg Response Time
↓ Was 8.5 hours pre-Beacon
68%
Nudge Engagement Rate
↑ +12pp vs email alone
-41%
Tutor Inbox Volume
Since Beacon deployed (Sep)
📬 Query Volume by Category (This Term)
📈 Weekly Engagement Recovery After Nudge
🎓 At-Risk Cohort Trends
🔝 Top 5 Query Topics This Week
| Topic | Queries | Resolution |
|---|---|---|
| Assignment 3 criteria (Data Structures) | 47 | 96% self-serve |
| Extension request process | 31 | 88% self-serve |
| Coursework submission portal issues | 28 | 64% self-serve |
| Grade release dates | 22 | 100% self-serve |
| Wellbeing & mental health services | 14 | Escalated (all) |