Your learning operation,
run by specialists who understand education.
LearningMate/Straive takes end-to-end ownership of defined learning workflows — course production, content refresh, accessibility remediation, and learner operations — delivering against agreed SLAs and quality standards while your team focuses on the work that requires your expertise most.
AI-enabled where it improves throughput, and model-agnostic by design — we operate within your existing AI stack and tooling, or any LLM you mandate (Claude, ChatGPT, Gemini), always under human-governed quality control.
Why organisations reach the point of needing a managed service.
These are the pressures that make a managed learning service the logical next step — not a compromise, but a structural improvement to how learning operations run.
"Our internal L&D team is stretched beyond what they can sustainably deliver — but adding permanent headcount isn't the answer."
The team is capable and committed, but the volume of course production, content refresh, and accessibility remediation required now exceeds what they can absorb. Headcount growth is slow, expensive, and creates ongoing cost when peak demand passes.
"We have specialist skill gaps — in accessibility, AI-enabled design, multimedia, or eLearning authoring — that we can't close quickly enough internally."
WCAG expertise, Articulate Storyline authoring, AI-enabled content production, video scripting, and learning data analysis are skills that take time and investment to hire and develop. The need is now — and the market for these specialists is competitive.
"Quality is inconsistent across programmes, geographies, or business units — and we don't have visibility of why."
When L&D delivery is fragmented — across teams, regions, or external freelancers — quality standards drift. Different interpretations of style guides, accessibility requirements, and instructional standards produce inconsistent learner experiences that are hard to audit or correct.
"We have a significant legacy content estate that needs modernising — and no realistic plan for how to do it at the required pace."
Legacy eLearning content in Flash or early HTML5, PDF-based learning materials, and face-to-face resources that were never digitalised properly create a growing compliance and learner experience liability. The backlog is large and the internal team cannot absorb it alongside new production.
"We're spending more than we should on ad-hoc freelancers and agencies — without the consistency, governance, or visibility a managed model provides."
Multiple suppliers, variable quality, no single SLA, and limited audit trail. The cost of managing fragmented external production is often higher than it appears — and the quality risk is higher still when learner experience and regulatory compliance are at stake.
"We need an EAA-compliant content estate now — and the volume of remediation required is beyond what our team can deliver at pace."
The European Accessibility Act has applied since June 2025, and UK public sector accessibility regulations since 2018 — there is no blanket grace period left to run down. WCAG 2.1 and 2.2 remediation across a large content estate — PDFs, eLearning, video, documents — requires specialist expertise and significant throughput. This is precisely the situation a managed remediation service is built for.
From intake to delivery — owned, operated, and continuously improved by us.
A managed learning service is not a staffing arrangement. We take end-to-end ownership of a defined workflow — managing intake, production, quality, and reporting against agreed standards — so your team is accountable for outcomes, not production logistics.
Discovery & Scoping
We map your current workflow, content estate, quality requirements, and team constraints. Define the managed service scope, SLAs, governance model, and transition plan. Fixed-price, time-bounded.
Transition & Setup
Team onboarding, standards documentation, tooling setup, intake process configuration, and quality framework calibration. First production deliverables completed under close review before full handover.
Managed Delivery
End-to-end ownership of the agreed workflow — production, quality, reporting, and continuous improvement — against contracted SLAs. Monthly review meetings and transparent performance dashboards.
Optimise & Evolve
Quarterly reviews identify improvement opportunities — AI integration, workflow redesign, scope extension, or efficiency gains. The service improves over time; it doesn't plateau at the initial specification.
Defined, measurable, SLA-backed learning operations — not best efforts.
Every managed service is built around specific, agreed deliverables — not a vague commitment to support your team.
Managed Course Production
End-to-end ownership of new course builds and programme production — from instructional design brief through authoring, review, QA, accessibility, and LMS deployment. Agreed volume, agreed timeline, agreed quality standard. Fully documented.
SLA-backed deliveryContent Refresh & Maintenance
Systematic refresh of existing courses — updating content, replacing outdated media, improving accessibility, and republishing to LMS — managed as a continuous service rather than a series of ad-hoc projects. Annual refresh cycles or rolling maintenance models.
Continuous, not ad-hocAccessibility Remediation at Scale
WCAG 2.1 and 2.2 AA remediation across eLearning content, PDFs, documents, and video — managed against your EAA exposure or institutional deadline. Volume throughput with specialist accessibility expertise, documented compliance evidence, and audit-ready outputs.
EAA in force · ready nowLearner Support Operations
Managed learner helpdesk and support operations — with AI-enabled triage, human specialist escalation pathways, and multi-timezone coverage. Designed for the sensitivity and complexity of higher education and online learning contexts.
Multi-timezone coverageReporting, Analytics & Governance
Monthly SLA performance reports, throughput metrics, quality trend analysis, and content estate tracking. Transparent visibility of what was delivered, how fast, and to what standard — so your leadership always has an accurate picture.
Full visibility alwaysAI-Enabled Workflow Improvement
Where AI can improve throughput, consistency, or quality within the managed service — drafting, QA checks, metadata, accessibility — we integrate it with appropriate governance and human review. AI is a continuous improvement tool, not a replacement for expertise.
Governed, incrementalEducation specialists running your learning operation — not a generalist BPO.
The difference between a managed learning service that improves your operation and one that adds overhead is whether the provider understands the domain they're working in. We do.
We understand education — not just operations
Instructional quality, academic review processes, WCAG compliance in an education context, LMS platform requirements, learner sensitivity — we understand these because we work in education every day. A generalist BPO doesn't bring this. We do.
SLA-backed delivery — not best-effort support
Every managed service engagement is governed by agreed SLAs — throughput targets, turnaround times, quality acceptance criteria, and escalation procedures. You have contractual certainty, not a relationship that depends on individual effort.
We improve the workflow over time
A managed service that runs the same way in year three as in year one is not delivering its potential. We review workflow performance quarterly, integrate AI where it adds reliable value, and systematically improve throughput and quality as the service matures.
Scale that matches your ambition
As part of Straive, LearningMate brings access to 3,000+ education specialists globally — with multi-geo delivery capability that allows the managed service to flex with your volume peaks, programme launches, and geographic expansion without restructuring the engagement.
We start with what fits right now
Not every organisation is ready to hand over a full learning operation on day one. We scope the managed service to where the clearest value is — one workflow, one content type, one process — and expand as confidence and trust develop on both sides.
Your standards, your oversight — always
A managed service does not mean handing over control. Your quality standards, brand guidelines, academic requirements, and learner expectations govern everything we produce. You retain oversight and approval rights. We hold the delivery accountability.
Managed learning delivery — at scale, to standard, over time.
Online Programme Production — Managed Service Delivery
End-to-end ownership of course build, refresh, and learner operations — across multiple university partners and programme portfolios.
LearningMate/Straive operates managed learning services across OPM and higher education environments — taking end-to-end ownership of course production, content refresh, accessibility remediation, and learner support operations. In each engagement, we manage the full production workflow against agreed SLAs, quality standards, and reporting requirements — providing the institution or partner with consistent delivery, transparent performance data, and continuous improvement over time. Named client detail and volume figures for comparable engagements are shared under NDA during a scoping conversation — the operating model below reflects how we run these engagements in practice.
Accessibility at scale — EAA in force now
The European Accessibility Act has applied since June 2025. We operate managed accessibility remediation services — delivering WCAG compliance across large content estates at volume, with documented audit trails and compliance evidence for every asset remediated.
Straive group scale
As part of Straive, LearningMate brings managed service delivery capability across geographies — providing multi-timezone coverage, resilient specialist teams, and the flexibility to scale volume as institutional need changes.
What a managed learning service looks like in practice.
Every managed engagement follows the same structured model — intake, production, quality, and reporting — governed by agreed SLAs and reviewed monthly. The specifics are scoped to your workflow. The model is consistent.
Speak to us about a visual operating model walk-through tailored to your specific workflow and sector.
Let's talk about what you need off your team's plate.
Whether the priority is course production volume, content refresh at scale, accessibility compliance, or learner support operations — the conversation always starts the same way: understanding what your team is carrying that a managed service could take off them, and what good looks like in your context. 30 minutes. No obligation.
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